We had always been used to sourcing our own holidays, so were a little sceptical when a close friend introduced us to Susan, suggesting her assistance would be invaluable.
She was more than happy to let us continue with our own searches, look at what we had found and like she has done many times since, manage to not only 'come up' with something that meets our requirements, but usually better and cheaper!
Susan is brilliant at always managing to source exactly what we want, and we have total confidence in her. She has taken the time to get to know us along with all our 'likes and dislikes' and often adds 'little things' that put the finishing touches to any holiday.
Her knowledge is vast, having travelled a lot herself; her organisation is first class and she is always happy to share her personal thoughts, if asked.
Any concerns are always addressed in her caring, calming manner and we particularly appreciate that she takes the time to explain all the options available to us in a way that we can understand.
Nothing ever fazes her, and she certainly has qualities we haven't come across before.
Throughout the chaos of the Covid-19 pandemic, Susan has been worth her weight in gold - a 'sea of calm' and reassurance and as always handled everything on our behalf with total professionalism.
We are very grateful to be in the very capable hands of an appreciated and trusted travel advisor and most definitely recommend Susan’s services to anybody who has not yet had the pleasure of dealing with her.
Carol & Dave Taylor
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