In a world where customer service often seems no longer to be a high priority, Susan provides a real lesson in how it should be done and how to build a lasting connection and trust.
She really listens to her clients, working diligently and smartly to design great holidays using her superb knowledge of destinations and hotels.
We have had some wonderful lasting memories as a result of faultless planning, including sharing our silver wedding anniversary celebrations with our grown-up children in St Lucia, and fantastic holidays to Mauritius and Bali; the latter a two location adventure which would have been extremely difficult to organise ourselves.
Susan has been outstanding on every occasion, always available to answer any questions or queries and ensuring that our needs were fully met. She is a star and we have had no hesitation in recommending her personally to friends.
Derek and Elma Norwood
Comments